Shipping policy

Effective Date: 03/21/2026

At Hot Tubs, Inc., we are committed to fast, reliable, and transparent shipping for all Master Spa parts, filters, and spa chemicals that we provide.

1. Shipping Rates

  • Free Standard Shipping on all orders over $99 (continental U.S. only)
  • Shipping costs are calculated at checkout for expedited options or non-standard items

2. Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday)
  • Orders placed after 3:00 PM EST will be processed the next business day
  • Orders are not processed on weekends or holidays

3. Delivery Time Estimates

  • Standard Shipping: 3–7 business days
  • Delivery times are estimates and not guaranteed

4. Same-Day Shipping

  • Most in-stock orders placed before 1:00 PM EST qualify for same-day processing
  • Orders placed after the cutoff will ship the next business day

5. Shipping Locations

  • We currently ship within the continental United States (lower 48 states)
  • Orders to Alaska, Hawaii, and international destinations may require additional shipping charges
  • Customers are responsible for any applicable duties, taxes, or customs fees

6. Shipping Carriers

We ship via trusted carriers including:

  • UPS

Carrier selection is based on the fastest and most reliable option for your location

7. Hazardous Materials & Chemical Shipping

  • Certain hot tub chemicals are classified as hazardous materials
  • These items:
    • May ship ground only
    • Are not eligible for air or expedited shipping
    • May have longer delivery times due to regulatory requirements

8. Backorders & Split Shipments

  • If an item is out of stock, we will notify you with an estimated shipping timeframe
  • Orders may ship in multiple packages at no additional cost when necessary

9. Tracking Information

  • Once your order ships, you will receive a tracking number via email
  • Please allow up to 24 hours for tracking updates to appear

10. Delivery Issues

  • If your package arrives damaged, contact us within 48 hours with photos
  • If your package is lost in transit, we will assist with carrier claims
  • We are not responsible for packages marked as delivered but stolen

11. Incorrect Address

  • Customers are responsible for providing accurate shipping information
  • Additional fees may apply for address corrections or reshipment

12. Contact Us

If you have questions about shipping:

Email: sales@hottubsinc.com
Phone: 301-855-6513
Hours: Monday–Friday, 9 AM – 5 PM EST